We understand that you may have a lot of questions about our operations and what we are doing to keep our customers and our Pros safe. We want you to know that our top priority is your safety, as well as the safety of the Pros who work with us, and we are taking proactive measures to provide extra support in these uncertain times.

Here are answers to some of the most common questions about how we're handling COVID-19.

All Specialist have been familiarized with the hygiene and social-distancing practices outlined by the WHO and CDC. Outside of your move, all touch-points in the market are virtual, with no large team gatherings or meetings. The majority of our communication with customers and movers is digital, and we do not perform in-home consultations.

We are actively communicating with the workers on our platform to ensure they're taking every precaution to remain healthy and safe. This includes:

• Practicing CDC recommended hand-washing techniques and other prevention methods
• Requiring all Pros to wear masks while on the job
• Staying home if they're showing any symptoms of illness (whether related to COVID-19 or not)
• Cleaning and disinfecting the moving equipment

We're asking customers to follow basic protocol related to social distancing. This includes:

• Maintaining a 6-foot distance from movers and drivers as they work
• Refraining from any participation in the move
• Cleaning furniture that is being moved (before your movers arrive)
• Disinfecting items that have been padded and wrapped once they're unwrapped
• Disposing of all packing materials once the move is complete

Yes, your purchase includes boxes, tape, & labels.

To order packing supplies, visit our pack-it options.

If stuck between two options, opt for the one with more boxes. If you don't use them all and it so happens you used an amount in a pack-it lower than the one ordered, we will refund you the difference. *Hint - ladies tend to pack more than gents.

Yes, we offer packing services. This service can be added during checkout on your scheduling form.

At this time we do not allow boxes outside of our own. However durable bins are permitted and can replace any of the boxes in our pack-it options if not being used as a personal item.

Your team will not come equipped with tools. Our pros are skilled at moving, not out-of-the-box assembly. However, as long as you have the tools and instructions, they will be willing to help (though we cannot disassemble or re-assemble equipment like ellipticals, large items like bunk beds, or electronics).

Yes. Prior to the start of the semester, we follow up with our customers to update any changes that may have occurred post-registration.

We do not move large furniture items, items that weigh more than 200 pounds; items that exceed the clearance of hallways, stairways, or doorways; drugs or drug paraphernalia; perishable items; items prohibited by law; weapons, explosives, flammable liquids; anything that would otherwise put the safety of the crew, the truck, the customer, or the customer's belongings at risk. If you are unsure whether your items fall into the categories above, please give us a call at 1-844-722-5487.

Moving on or off-campus, we can service you. Moving in early? we can arrange an early return of your items.

Yes, all beglongings are stored in climate & pest controlled units.

If you'd like to modify your reservation, change your contact information, or even reschedule/cancel your move, give us a call at 1-844-722-5487

Your total will be charged at the time of your booking

If you cancel your move, your bank will release the total hold less the $50 cancellation fee. Typically, banks release these funds in about three to five business days.

Should you need to cancel your service, you can do so free of charge in the first 48 hours after booking. If you cancel after 48 hours, we will charge a $50 cancellation fee.

If you cancel within one week of your reservation date, you will be charged a $200 late cancellation fee.

We are proud to offer flexible reschedules. You can reschedule at any time after booking. However, if you reschedule within 72 hours of your reservation date, we apply a $50 reschedule fee to the order.

Your service team lead has your phone number and will contact you prior to the service. If you need to initiate contact, please do so by calling our customer care team at 1 (844) 722-5487.

Students living in residences with elevators or students who have paid the “no elevator” fee, will receive pickup directly at their door. All others will be required to bring their items curbside for pickup.

We continually monitor weather conditions and respond when your move may be affected. In cases of severe weather, when other service providers pause operations, we talk with you to reschedule your move. When the inclement weather is less severe, we coordinate with you and your move team to judge the best course of action. Of course, the safety of you and your move team is most important; if you're concerned about weather on your move day, please call us at 1 (844) 722-5487.

We strive to take care of you throughout every stage of your move. Included with your purchase is $100 of insurance per box stored with us.In the unfortunate event that something gets damaged or lost in the process, it is our policy to make sure we address the situation and resolve it in a fair and timely manner.

If you believe Summer Pack-It is responsible for damages or missing items, here's what to do: Contact: info@summerpackit.com, and our claims team will review the situation and get back to you within 1 to 2 business days.

The easiest way to tip your pros is online. After your move is complete, you'll receive an e-mail with a link to review your charges, add tips, and rate your experience. Standard tipping amounts range from 5 percent to 20 percent of your total, per mover.